Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern access to and use of the sarj.ai website and the Sarj voice and chat agent platform (together, the “Service”), operated by Sarj Digital Information Technology Company (“Sarj,” “we,” “us”). By accessing the website or using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Service

Sarj provides an Arabic-first enterprise AI platform enabling voice and chat agents for regulated industries, including banking, healthcare, government, and insurance. Specific features, service levels, and deliverables for platform customers are set out in the applicable order form, statement of work, or master services agreement (“Order”), which takes precedence over these Terms in the event of conflict.

3. Eligibility

The Service is intended for business use. By using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

4. Account Registration

Certain features require an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, and must notify us promptly of any unauthorized use.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable regulation, including sector-specific rules applicable to your industry
• Reverse engineer, decompile, or attempt to extract the source code of the platform
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to transmit malicious code or gain unauthorized access to any system
• Misrepresent your identity or affiliation, or use the Service to impersonate another person or entity

6. Client Data and Deployed Agents

Where a client deploys a Sarj agent, all data submitted to or processed by that agent (“Client Data”) remains the property of the client. Sarj processes Client Data solely to provide the Service, in accordance with the applicable Order and Data Processing Addendum, and in line with our Privacy Policy.

7. Intellectual Property

Sarj retains all right, title, and interest in the Service, including the platform, underlying models, software, and all related intellectual property. Except for the limited right to access and use the Service as permitted under an Order, no rights are granted to you. Any feedback you provide may be used by Sarj without restriction or compensation.

8. Confidentiality

Each party may receive confidential information of the other in connection with the Service. Each party agrees to protect the other’s confidential information with the same degree of care it uses for its own confidential information, and not less than reasonable care, and to use it solely to perform its obligations under these Terms and any applicable Order.

9. Fees and Payment

Fees for platform access are set out in the applicable Order and are payable on the terms stated there. Unless otherwise agreed, fees are non-refundable and exclusive of applicable taxes, which you are responsible for.

10. Third-Party Services

The Service may integrate with or rely on third-party services (including telephony, hosting, and infrastructure providers). Sarj is not responsible for the availability or performance of third-party services outside its control.

11. Disclaimers

The website content and Service are provided “as is” and “as available.” To the maximum extent permitted by applicable law, Sarj disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Sarj does not warrant that the Service will be uninterrupted, error-free, or that AI-generated outputs will be accurate or complete in all cases; outputs should be reviewed appropriately for use in regulated contexts.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Sarj shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Sarj’s aggregate liability arising out of or related to these Terms or an Order shall not exceed the fees paid by you to Sarj in the twelve (12) months preceding the event giving rise to the claim, except where such limitation is not permitted by applicable law.

13. Indemnification

You agree to indemnify and hold Sarj harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your misuse of the Service or breach of these Terms.

14. Term and Termination

These Terms remain in effect while you use the Service. Sarj may suspend or terminate access for breach of these Terms or non-payment, subject to any notice period specified in the applicable Order. Provisions that by their nature should survive termination (including Sections 7, 8, 12, and 15) will survive.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Saudi Arabia, unless the applicable Order specifies an alternative dispute resolution mechanism.

16. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. Material changes affecting active platform customers will be communicated per the applicable Order.