Frequently Asked Questions

About Sarj

What is Sarj?

Sarj is an Arabic-first enterprise AI platform that builds voice and chat agents for regulated industries, including banking, healthcare, government, and insurance.

What makes Sarj different from general-purpose chatbot platforms?

Sarj is built for Arabic dialects and regulated Gulf markets from the ground up, not adapted from an English-first product. That means native Arabic language handling, compliance with local frameworks such as SAMA, NCA ECC, and PDPL, and deployment patterns suited to enterprise systems rather than generic consumer bots.

Which industries does Sarj serve?

Banking and financial services, healthcare, government, and insurance are our primary focus, alongside other regulated and enterprise sectors that need dependable, compliant AI agents.

Where is Sarj based?

Sarj is a Saudi-registered company headquartered in Riyadh, serving clients across the Gulf.

The Platform

What can a Sarj agent do?

Sarj agents handle voice calls and chat conversations end-to-end: understanding requests in Arabic and English, executing workflows against client systems, and escalating to human agents when needed.

Does Sarj support both voice and chat?

Yes. The platform supports telephony-based voice agents and chat agents across web, app, and messaging channels from a shared underlying platform.

Which languages does the platform support?

Arabic (including Gulf dialects) is the platform’s primary strength, alongside English. Additional languages can be scoped on request.

How does Sarj integrate with our existing systems?

Agents connect to client systems (CRM, core banking, ticketing, telephony) via API integration, scoped and agreed during onboarding. Integration complexity depends on the client’s environment and is defined in the project statement of work.

Can agents be customized to our processes and tone of voice?

Yes. Each deployment is configured around the client’s own workflows, policies, and brand voice rather than a one-size-fits-all script.

What happens when an agent can’t resolve a request?

Agents are configured with escalation paths to human teams, so unresolved or sensitive cases hand off cleanly rather than looping the user.

Security & Compliance

Is client data kept confidential?

Yes. Sarj processes client and end-user data under contractual confidentiality and data protection terms, acting as a data processor on the client’s behalf. See our Privacy Policy for details.

Does Sarj comply with Saudi regulatory requirements?

Sarj’s deployments are built with awareness of SAMA, NCA Essential Cybersecurity Controls, and the PDPL, and we support clients’ own regulatory submissions (such as SAMA outsourcing notifications) where relevant.

Where is data hosted?

Hosting arrangements are defined per deployment and client requirement, including data residency needs for regulated industries; specifics are confirmed during contracting.

Getting Started

How do we start a deployment with Sarj?

Engagements typically begin with a scoping conversation, followed by a proof of concept or pilot before full rollout. Timelines depend on integration complexity and client requirements.

Who do we contact to learn more?

Reach out via the contact details on sarj.ai, or your Sarj point of contact if you’re already in an active engagement.